Terms & Conditions — hnajee Platform Rules & Player Agreement

1 Acceptance of Terms

These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("the Player", "you", "your") and hnajee ("hnajee", "we", "us", "our"), the operator of the online casino and sports betting platform accessible at https://hnajee.net. By accessing, browsing, registering an account on, or using any feature of the hnajee platform in any capacity, you unconditionally accept and agree to be bound by these Terms in their entirety.

If you do not agree with any part of these Terms, you must not access or use the hnajee platform. Continued use of the platform following any published update to these Terms constitutes your acceptance of the revised version. hnajee reserves the right to amend these Terms at any time. When material changes are made, we will update the effective date displayed at the top of this page. It is your responsibility to review these Terms periodically.

These Terms should be read in conjunction with hnajee's Privacy Policy and Responsible Gaming Policy, both of which are incorporated by reference and form part of the overall agreement between you and hnajee. In the event of any conflict between these Terms and any promotional or bonus-specific terms communicated on the platform, the promotional terms govern for matters specific to that promotion, and these Terms govern for all other matters.

2 Eligibility & Age Restriction

Access to and use of the hnajee platform is strictly limited to individuals who satisfy all of the following eligibility criteria at the time of registration and on a continuing basis throughout their membership:

• You are at least 18 years of age. hnajee enforces a strict minimum age policy of 18+. No person under the age of 18 is permitted to register, deposit, wager, or collect winnings on the hnajee platform under any circumstances.
• You are accessing the platform as a private individual acting in your personal capacity, not as a representative or agent of any commercial or professional entity for the purpose of gambling.
• You are not a current or former employee, contractor, agent, or close family member of an employee of hnajee or any of its affiliated game providers or payment partners, where such participation would represent a conflict of interest.
• You are not located in a jurisdiction where online gambling is explicitly prohibited by applicable law. It is your sole responsibility to determine the legality of online gambling in your jurisdiction before registering.
• You are not currently subject to a self-exclusion order on the hnajee platform or any linked responsible gaming scheme that prohibits your access.

hnajee strongly encourages account holders with minors in their household to use device-level parental controls and to keep their hnajee login credentials strictly confidential. If you have reason to believe a minor has accessed your hnajee account, contact our support team immediately at [email protected].

3 Account Registration & Security

3.1 Registration Requirements

To access real-money gaming on the hnajee platform, you must register a player account. During registration, you are required to provide accurate, complete, and up-to-date personal information including your full legal name, date of birth, valid mobile number, and preferred payment method details. Providing false or misleading information during registration is a material breach of these Terms and may result in immediate account suspension and forfeiture of all balances.

3.2 One Account Per Player

Each individual player is permitted to maintain only one registered account on hnajee at any time. Opening or attempting to open more than one account — whether under the same name, the same mobile number, the same payment method, the same device, or the same IP address — constitutes a violation of these Terms. All duplicate accounts will be suspended, and any balances held across those accounts may be forfeited at hnajee's discretion. Bonuses claimed across duplicate accounts will be voided in all cases.

3.3 Account Security

You are solely responsible for maintaining the confidentiality of your hnajee account credentials, including your username and password. You must not share your login details with any other person or permit any third party to access your account. hnajee will not be held liable for any losses resulting from unauthorised access to your account that arises from your failure to maintain credential security.

If you suspect that your account has been accessed without your authorisation, you must notify the hnajee support team immediately at [email protected]. hnajee will investigate and, where appropriate, temporarily suspend the account pending verification of account ownership.

3.4 Identity Verification (KYC)

hnajee operates a Know Your Customer (KYC) verification process in order to comply with anti-money laundering obligations and to confirm player eligibility. You may be required to submit one or more of the following documents at any point during your account lifecycle:

• National Identity Card (NID) issued by the Bangladesh Election Commission
• Valid passport (biographical data page)
• Driver's licence or other government-issued photo identification
• Proof of ownership of the payment method used for deposits (e.g., screenshot of bKash or Nagad account showing registered name and number)
• Recent utility bill or bank statement as proof of address (where required)

Failure to provide requested KYC documents within a reasonable timeframe may result in withdrawal restrictions being placed on your account until verification is completed. hnajee reserves the right to withhold withdrawals pending satisfactory completion of identity verification.

4 Deposits, Withdrawals & Payments

4.1 Accepted Payment Methods

hnajee accepts deposits and processes withdrawals via the following payment methods for players in Bangladesh: bKash, Nagad, Rocket (Dutch-Bangla Bank), Upay, Visa, Mastercard, and direct bank transfer to accounts at BRAC Bank, City Bank, Islami Bank, Sonali Bank, and Dutch-Bangla Bank. All account transactions are denominated in Bangladeshi Taka (৳ BDT). No currency conversion or foreign transaction fees apply to domestic mobile wallet and bank transfer payments.

4.2 Deposit Conditions

The minimum deposit amount at hnajee is ৳200. There is no upper limit specified for standard deposit methods, though hnajee reserves the right to apply transaction limits at its discretion for fraud prevention purposes. Deposits via bKash and Nagad are credited to your hnajee account instantly in most cases. Bank transfer deposits may take longer depending on the processing schedules of the sending institution.

All deposits must be made from a payment method that is registered in your own name. hnajee does not accept deposits from third-party payment sources. If a deposit is identified as originating from a payment method not registered to the account holder, that deposit may be reversed and returned to the original source.

4.3 Withdrawal Conditions

Withdrawals are processed to the same payment method used for the most recent deposit, or to a verified payment method confirmed as belonging to the account holder. Withdrawals to bKash and Nagad are typically processed on the same business day. Bank transfer withdrawals may take one to three business days depending on the receiving institution's processing timelines.

hnajee reserves the right to conduct identity verification checks before processing any withdrawal request. Withdrawals may be temporarily held pending the outcome of a KYC review, an active investigation into account activity, or where a chargeback dispute is pending on any associated payment method. hnajee will communicate the reason for any withdrawal hold to the affected account holder via their registered contact details.

4.4 Responsible Use of the Cashier

Players are encouraged to use the deposit limit tools available in account settings to manage their spending. Deposit limits can be set on a daily, weekly, or monthly basis and take effect immediately when reduced. Requests to increase a deposit limit are subject to a 24-hour cooling-off period before the new higher limit becomes active.

5 Bonuses & Promotions

5.1 General Bonus Terms

hnajee offers various bonuses and promotional offers to eligible registered players from time to time. These may include welcome bonuses, deposit match bonuses, free spins, cashback promotions, and seasonal offers tied to events such as BPL, IPL, Eid, or Pohela Boishakh. Each promotion is subject to its own specific terms and conditions, which will be published alongside the promotion on the hnajee platform. These general bonus terms apply to all promotions unless superseded by promotion-specific terms.

5.2 Wagering Requirements

Most bonuses issued by hnajee are subject to wagering requirements, meaning the bonus amount (and in some cases the deposit amount) must be wagered a specified number of times before a withdrawal can be requested. Wagering requirements, eligible games, and time limits applicable to each bonus will be clearly stated in the promotion-specific terms. Attempting to withdraw bonus funds before the stated wagering requirements have been met will result in the forfeiture of the bonus and any winnings attributed to it.

5.3 Bonus Abuse

hnajee operates a zero-tolerance policy toward bonus abuse. Actions that constitute bonus abuse include but are not limited to: opening multiple accounts to claim the same promotion more than once; using low-risk betting strategies deliberately designed to fulfil wagering requirements without genuine engagement with the platform; coordinating with other players to exploit bonus terms; and providing false information to qualify for a promotion. Any account found to be engaged in bonus abuse will have associated bonuses and winnings voided and may be permanently suspended.

5.4 Bonus Expiry

All bonuses issued by hnajee carry an expiry period, which will be stated in the applicable promotion terms. Unused bonus funds and associated free spins that have not been played within the stated validity window will expire automatically and cannot be reinstated. hnajee accepts no liability for bonuses lost due to the player's failure to use them within the valid period.

6 Betting & Gaming Rules

6.1 Placing Bets

All bets placed on the hnajee platform are final once confirmed. Players are responsible for ensuring the accuracy of any bet selection — including the event, market, stake amount, and odds — before confirmation. hnajee does not accept requests to cancel or amend a bet after it has been accepted and confirmed by the system, except where a manifest error has occurred (see Section 6.3 below).

6.2 Cricket & Sports Betting Rules

hnajee's cricket and sports betting markets operate under standard industry rules. Bets on cricket fixtures — including BPL, IPL, T20 World Cup, and bilateral series involving the Bangladesh Tigers — are settled based on the official result declared by the relevant governing body (Bangladesh Cricket Board, BCCI, ICC). In the event that a match is abandoned, postponed, or reduced in overs, the applicable settlement rules will be determined by the specific market rules published on the hnajee platform for that fixture type.

Live in-play betting is available on selected cricket and sports markets. In-play odds update in real time and hnajee does not guarantee the availability of any specific in-play market for any given fixture. hnajee reserves the right to suspend in-play betting on any market at any time without notice.

6.3 Manifest Errors

In the event that a bet is accepted at odds that contain a manifest error — including pricing errors, technical faults, or human input errors that result in odds clearly inconsistent with the prevailing market — hnajee reserves the right to void the affected bet or bets and return the stake to the player's account. hnajee will make reasonable efforts to identify and resolve manifest errors promptly and will communicate the outcome to affected players.

6.4 Casino & Slots Rules

All casino games and slot titles available on hnajee — including live dealer games from Evolution Gaming, Ezugi, and Pragmatic Play Live, as well as RNG slots — operate under the rules published by the respective game provider. In the event of any technical malfunction during a casino game or slot session, the round in question will be voided and the stake returned. hnajee is not responsible for temporary interruptions to live dealer streams caused by circumstances outside its direct control, including connectivity issues on the player's device or network.

7 Prohibited Conduct

The following actions are strictly prohibited on the hnajee platform and constitute material breaches of these Terms. hnajee reserves the right to take immediate action — including account suspension, balance forfeiture, and permanent closure — against any account found to be engaged in prohibited conduct:

• Fraud and Deception: Providing false personal information during registration or KYC verification; impersonating another person; using stolen or fraudulently obtained payment methods to deposit funds.
• Money Laundering: Using the hnajee platform to deposit, transfer, or withdraw funds that originate from illegal activity. hnajee cooperates fully with relevant authorities in the investigation of suspected money laundering activity.
• Collusion: Coordinating with other players to manipulate the outcome of any casino game, sports bet, or poker hand in a manner that is unfair to other participants or to hnajee.
• Use of Automated Software: Using bots, scripts, algorithms, artificial intelligence tools, or any other automated or non-human means to access the platform, place bets, or interact with games in a manner not sanctioned by hnajee.
• Chargebacks: Initiating a chargeback or payment dispute with a payment provider in bad faith — for example, claiming a deposit was unauthorised when the account holder themselves made the deposit — constitutes fraud and will result in permanent account closure and potential referral to law enforcement.
• Exploitation of Technical Errors: Knowingly exploiting bugs, glitches, or technical errors in the platform to gain an unfair financial advantage. Players who discover a technical error are expected to report it to [email protected] immediately rather than exploiting it.
• Multiple Accounts: Registering or operating more than one player account on the hnajee platform for any purpose, including the circumvention of account restrictions or the repeated claiming of new-player bonuses.

8 Account Closure & Suspension

8.1 Closure by the Player

You may request the closure of your hnajee account at any time by contacting the support team at [email protected]. Upon receiving a closure request, hnajee will process any pending withdrawals of verified real-money balances before closing the account. Bonus balances that have not met wagering requirements at the time of closure will be forfeited. Account closure requests are typically processed within two business days.

8.2 Suspension or Closure by hnajee

hnajee reserves the right to suspend or permanently close any player account at its discretion, including but not limited to the following circumstances: breach of any provision of these Terms; suspicion of fraudulent, deceptive, or unlawful activity; failure to complete KYC verification within a reasonable period; account inactivity exceeding twelve consecutive months; or where hnajee is required to do so by a legal, regulatory, or compliance obligation.

Where an account is suspended pending investigation, hnajee will communicate the reason for suspension to the affected player and provide a reasonable opportunity to respond, except where doing so would compromise an ongoing investigation or where communication is prohibited by applicable law.

8.3 Inactive Accounts

An account is considered inactive if no login, deposit, withdrawal, or wagering activity has occurred for a period of twelve consecutive months. hnajee may apply an inactivity fee to dormant accounts in accordance with a published schedule. Players will be notified before inactivity fees begin to apply. Where an account balance reaches zero as a result of inactivity fees, the account will be closed. Players wishing to reactivate a dormant account should contact [email protected].

8.4 Self-Exclusion

Players who wish to restrict their own access to the hnajee platform for responsible gaming reasons may request self-exclusion by contacting the support team at [email protected]. Self-exclusion can be applied for a defined period (minimum 30 days) or on a permanent basis. During a self-exclusion period, the account will be suspended and the player will not receive promotional communications from hnajee. hnajee will make every reasonable effort to enforce self-exclusion across its platform.

For full details on responsible gaming tools including deposit limits, cooling-off periods, and self-exclusion, please visit the Responsible Gaming page.

For questions about these Terms & Conditions, contact the hnajee support team at [email protected]. Support is available 24/7 in Bangladesh Standard Time (BST, UTC+6).