hnajee Privacy Policy — How We Handle Your Personal Data

1 Information We Collect

When you register and use the hnajee platform, we collect personal information that falls into the following categories. We collect only the data necessary to fulfil the stated purposes described in this Privacy Policy. The categories below describe the full scope of personal data hnajee may hold about you as a registered player.

1.1 Registration & Account Data

When you create an hnajee account, we collect your full legal name, date of birth, mobile number, and — where provided — your email address. This information is used to create and manage your player account, to verify your identity, to communicate important account notices, and to ensure you meet the minimum age requirement of 18 years.

1.2 Identity Verification (KYC) Documents

To comply with anti-money laundering obligations and to confirm player eligibility, hnajee may request one or more of the following identity documents at any point during your account lifecycle:

• National Identity Card (NID) issued by the Bangladesh Election Commission
• Valid passport (biographical data page)
• Driver's licence or government-issued photo identification
• Proof of payment method ownership (e.g., bKash or Nagad account screenshot showing your registered name)
• Utility bill or bank statement as proof of address

KYC documents are stored securely and accessed only by authorised compliance personnel. They are retained for the minimum period required by applicable law and then securely destroyed.

1.3 Financial & Transaction Data

We record details of deposits, withdrawals, and wagering activity on your hnajee account. This includes transaction amounts in Bangladeshi Taka (৳ BDT), timestamps, payment method type (bKash, Nagad, Rocket, Upay, Visa, Mastercard, or bank transfer), and transaction reference numbers. Full payment credentials — such as mobile wallet PINs or card numbers — are never stored on hnajee's own servers; they are handled exclusively by our licensed payment processing partners.

1.4 Device & Technical Data

When you access the hnajee platform, our systems automatically collect certain technical information, including your IP address, browser type and version, device type and operating system, screen resolution, and session timestamps. This data is used to ensure platform security, detect fraud, and optimise the user experience across devices commonly used by players in Dhaka, Chittagong, Sylhet, and elsewhere in Bangladesh.

1.5 Behavioural & Usage Data

We collect data about how you interact with the hnajee platform: which pages you visit, which games you play, how long you spend on each section, and which promotions you engage with. This data helps us improve platform design, personalise game recommendations, and identify responsible gaming patterns that may require our proactive support.

1.6 Communications Data

When you contact hnajee's support team — whether by email, live chat, or through any in-platform messaging tool — we retain a record of those communications. This allows us to provide consistent support, track issue resolution, and maintain quality assurance. Support communications are treated as confidential and are accessible only to authorised hnajee staff.

2 How We Use Your Data

hnajee uses the personal data we collect for clearly defined purposes. We do not use your data in ways that are incompatible with the purpose for which it was originally collected. The table below summarises our primary data processing activities and the lawful basis under which each is conducted.

2.1 Promotional Communications

If you have opted in to receive promotional messages from hnajee, we may send you information about upcoming offers, bonus promotions, BPL and IPL betting specials, Eid seasonal promotions, and new game launches by SMS or email to your registered contact details. You may withdraw your consent to receive promotional communications at any time by contacting [email protected]. Withdrawal of marketing consent does not affect the lawfulness of processing that occurred before you withdrew consent, and it does not restrict hnajee's ability to send you service-essential communications (such as account security alerts or withdrawal confirmations).

2.2 Automated Decision-Making

hnajee uses automated systems for fraud detection and responsible gaming monitoring. These systems may flag accounts for additional manual review based on unusual activity patterns. Where an automated process results in a restriction being placed on your account, you have the right to request a manual review by contacting our support team at [email protected]. Fully automated decisions that produce significant legal or similarly significant effects on players are subject to human oversight before being finalised.

3 Data Sharing & Disclosure

hnajee does not sell your personal data to third parties. We share your data only in the limited circumstances described below, and only to the extent necessary for the stated purpose in each case.

3.1 Payment Processing Partners

To process your deposits and withdrawals, hnajee shares the minimum necessary transaction data with our licensed payment partners, which include the operators of bKash, Nagad, Rocket, and Upay mobile wallet services, as well as Visa, Mastercard, and our partner banks including BRAC Bank, City Bank, Dutch-Bangla Bank, Islami Bank, and Sonali Bank. These partners receive only the data required to complete the specific transaction and are not authorised to use that data for any other purpose.

3.2 Game Technology Providers

The casino games and live dealer experiences available on hnajee are powered by third-party game providers including Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, and Spribe. To enable seamless game sessions, these providers may receive your player session token and, in some cases, an anonymised player identifier. Full personal data — including your name, NID, or contact details — is not shared with game providers unless required for a specific dispute resolution or technical investigation.

3.3 Legal and Regulatory Disclosure

hnajee may disclose your personal data to relevant authorities, financial intelligence units, or law enforcement bodies where we are legally required to do so — for example, in connection with an anti-money laundering investigation, a court order, or a formal request from a regulatory authority. Such disclosures are made only to the extent required by law and are documented internally in accordance with our compliance procedures.

3.4 Business Transfers

In the event that hnajee undergoes a merger, acquisition, or sale of all or part of its assets, your personal data may be transferred to the acquiring entity as part of that transaction. In such circumstances, we will notify affected players and ensure that the receiving entity agrees to honour the commitments made in this Privacy Policy with respect to your data.

4 Cookies & Tracking Technologies

hnajee uses cookies and similar tracking technologies to ensure the platform functions correctly, to enhance your browsing experience, and to gather analytics that help us understand how players use the site. This section explains what types of cookies we use and how you can manage your cookie preferences.

4.1 Types of Cookies We Use

• Strictly Necessary Cookies: These are essential for the hnajee platform to function. They enable core features such as session authentication, account login persistence, and secure payment flow. These cookies cannot be disabled without significantly impairing your ability to use the platform.
• Performance & Analytics Cookies: These cookies collect anonymised data about how visitors navigate the hnajee site — for example, which pages are visited most frequently and whether error messages are encountered. This information is used to improve platform performance and user experience. No personally identifiable information is transmitted via these cookies.
• Functional Cookies: These remember your preferences — such as your preferred language, game lobby layout, or responsible gaming settings — so that you do not need to reconfigure them on each visit.
• Marketing & Retargeting Cookies: Where you have given consent, these cookies allow hnajee to deliver relevant promotional content. They track your activity across sessions to understand which promotions are most relevant to your interests. You may withdraw consent for marketing cookies at any time.

4.2 Managing Your Cookie Preferences

Most web browsers allow you to control cookies through their settings, including the ability to block third-party cookies or to delete cookies stored on your device. Please note that disabling strictly necessary cookies will affect the core functionality of the hnajee platform and may prevent you from logging into your account or completing transactions. For detailed guidance on managing cookies in your specific browser, refer to your browser's help documentation.

5 Data Security & Retention

5.1 Security Measures

hnajee employs a multi-layered approach to data security designed to protect your personal information against unauthorised access, loss, disclosure, or destruction. Our security infrastructure includes:

• TLS/SSL encryption for all data in transit between your device and our servers
• Encryption at rest for sensitive data fields including KYC documents and financial records
• Role-based access controls that restrict internal access to personal data on a need-to-know basis
• Regular security audits and vulnerability assessments of our platform infrastructure
• Multi-factor authentication requirements for staff with access to sensitive player data
• Automated monitoring systems that detect and alert on anomalous access patterns in real time

While hnajee applies rigorous security practices, no online platform can guarantee absolute security against all possible threats. In the event of a data breach that poses a significant risk to your rights and freedoms, we will notify affected players and take immediate remedial action in accordance with our incident response procedures.

5.2 Data Retention

hnajee retains your personal data for as long as your account is active and for a reasonable period thereafter, consistent with our legal obligations and legitimate business purposes. The following general retention guidelines apply:

• Account and registration data: Retained for the duration of your account and for a minimum of five years following account closure, in line with anti-money laundering record-keeping obligations.
• KYC and identity documents: Retained for a minimum of five years from the date of the most recent transaction on the account, as required by financial compliance regulations.
• Transaction records: Retained for a minimum of five years from the date of each transaction.
• Support communications: Retained for a minimum of two years from the date of the interaction.
• Marketing preferences and consent records: Retained for as long as the account is active or until consent is withdrawn, plus one year for audit trail purposes.

When data is no longer required for the purpose for which it was collected and the applicable retention period has expired, it is securely deleted or anonymised so that it can no longer be associated with you as an individual.

6 Your Rights Over Your Data

As a registered hnajee player, you have the following rights in relation to the personal data we hold about you. These rights can be exercised at any time by contacting our support team at [email protected]. We will respond to all verifiable data rights requests within a reasonable timeframe and at no cost to you.

6.1 Right of Access

You have the right to request a copy of the personal data hnajee holds about you. Upon receipt of a verified access request, we will provide you with a summary of the categories of data held, the purposes for which it is processed, and any third parties with whom it has been shared.

6.2 Right to Rectification

If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You may update certain account details — such as your contact number or preferred payment method — directly within your account settings. For corrections to core identity data, please contact [email protected] and provide the relevant supporting documentation.

6.3 Right to Erasure

You may request the deletion of your personal data in certain circumstances — for example, where the data is no longer necessary for the purpose for which it was collected, or where you withdraw consent and there is no other lawful basis for processing. Please note that hnajee is subject to legal obligations that require the retention of certain records (such as transaction history and KYC documents) for defined minimum periods. In such cases, erasure requests may be partially fulfilled, with data that is not subject to a legal retention obligation being deleted while legally mandated records are retained.

6.4 Right to Restrict Processing

You may request that hnajee restrict the processing of your personal data in certain defined circumstances — for example, if you contest the accuracy of the data while we verify it, or if you have objected to processing and we are assessing whether our legitimate interests override your objection. During a restriction period, we will continue to store your data but will not actively process it for other purposes.

6.5 Right to Object

Where hnajee processes your data on the basis of legitimate interest (such as for fraud prevention analytics or platform improvement), you have the right to object to that processing. We will assess your objection and cease the relevant processing unless we can demonstrate compelling legitimate grounds that override your interests. You have an unconditional right to object to the use of your data for direct marketing purposes; marketing processing will cease immediately upon such an objection.

6.6 Right to Withdraw Consent

Where hnajee processes your data on the basis of your consent — such as for promotional communications — you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of any processing that took place before the withdrawal. To withdraw consent, contact [email protected] or adjust your communication preferences in your account settings.

7 Third-Party Services & Links

The hnajee platform integrates with a number of third-party service providers to deliver a complete online gaming and betting experience. While hnajee takes care to partner with reputable, security-conscious providers, each third-party service operates under its own privacy policy and data handling practices. hnajee is not responsible for the data privacy practices of third-party providers beyond the contractual obligations we place on them when they handle data on our behalf.

7.1 Game Content Providers

Live casino and slot content from providers such as Evolution Gaming, Pragmatic Play, Ezugi, NetEnt, Microgaming, and Spribe is delivered via their own hosted infrastructure. These providers may collect technical session data — such as game round identifiers and RNG seed values — as part of their normal platform operation. This data is used for game integrity verification and dispute resolution. hnajee has data processing agreements in place with all integrated game providers that set out their obligations with respect to player data confidentiality.

7.2 Analytics Services

hnajee may use privacy-respecting web analytics tools to understand aggregate traffic patterns and user behaviour on the platform. Where such tools are used, they are configured to anonymise IP addresses and to avoid the collection of personally identifiable information. Aggregate, anonymised analytics data may be used by hnajee to make product development and marketing decisions.

7.3 No Responsibility for External Sites

The hnajee platform does not contain links to external third-party websites. In the event that any content on the hnajee platform inadvertently contains a reference to an external site, hnajee accepts no responsibility for the privacy practices, content, or data handling of that external site. Players are encouraged to review the privacy policy of any third-party service they choose to interact with independently of hnajee.

8 Policy Updates & Contact

8.1 Updates to This Privacy Policy

hnajee reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or platform features. When material changes are made, the effective date displayed at the top of this page will be updated and, where appropriate, registered players will be notified via their registered contact details. We encourage you to review this Privacy Policy periodically to stay informed about how hnajee protects your personal data. Continued use of the hnajee platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms.

8.2 Contact for Privacy Matters

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way hnajee handles your personal data, please contact our dedicated support team. All privacy-related enquiries are treated with strict confidentiality and are handled by personnel with responsibility for data protection compliance.

Contact details for privacy matters:

• Email: [email protected] (subject line: "Privacy Enquiry")
• Response time: Within 3 business days, Bangladesh Standard Time (BST, UTC+6)
• Support availability: 24 hours a day, 7 days a week

For broader account support — including deposits, withdrawals, game queries, or responsible gaming tools — visit our FAQ page or our Responsible Gaming page. Our team is always ready to help.